Knowledge Test by alliance2020 | Feb 25, 2016 Welcome to the Knowledge Test! This exam consists of 20 multiple choice questions. You must answer 70% of the questions correctly in order to pass the exam. Once you click the "Next Page" button below, you will have 25 minutes to complete the exam. Please double check that your phone number, e-mail, and company name have been input correctly. These items will be matched with your results after the test has been taken. You must answer all multiple choice questions before submitting your exam. If you do not know the answer to a particular question, make an educated guess and move onto the next question. Avoid leaving the question blank by not selecting an answer. Once you have set aside 25 uninterrupted minutes to complete the exam, click to the next page to get started. Name Email Business Phone If you allow a minor to drink alcoholic beverages, you can be held legally accountable. True False None Good limousine companies will never take a senior chauffeur off of an as-directed charter. True False None It is safe and acceptable to drop off a passenger at a location that requires the passenger to cross a hazard, such as a four-lane highway, in order to reach their destination. True False It depends on the situation None Black is the best color suit for proper chauffeur attire. True False None It is acceptable to allow a parking attendant or valet to park your vehicle. True False None Your co-workers should be treated ... With distrust, because they are probably talking about you behind your back As a necessary bother The same way you treat your best clients None A chauffeur should use ___________ sparingly, so the client won't be offended. Cologne or Perfume Hand Cleaner Shoe Polish Starch Mouthwash None You notice that your passengers are engaged in illegal activity in the backseat. You should ... Notify your office immediately Insist that the passengers leave the car immediately Look the other way None of the above None It is acceptable to smoke in front of clients, if they don't mind. True False None The goal of every limousine company is to establish a long-term relationship with each client by delivering low-key, professional service. True False None When transporting kids (example: prom bookings), it is better to use first names so they feel more at ease. True False None It is NOT acceptable to ask a VIP client or celebrity for a photo or autograph during the run. True False None Which of the following should be part of the checklist for each and every trip? a) Make sure the vehicle has a full tank of gas and that all fluid levels have been checked b) Open the trunk and make sure there is no trash c) Spray the passenger compartment with a fragrant mist d) Get in the backseat of the vehicle to make sure the floor is vacuumed and the ashtrays are clean e) Make sure the windows and tires are clean A, B, D and E A, C and D A, C and E None Radio codes should be used in communicating with your dispatcher because: Less mistakes are made with code systems Excessive conversation in front of clients is unprofessional It is quicker way to communicate All of the above None of the above; chauffeur should explain everything in detail. None Dispatchers usually assign trips ... To the most senior chauffeur available To the chauffeur who the dispatcher believes is the most appropriate for the job Invariably, to the chauffeur who is nicest to him None It is a good idea to keep a "guestbook" for celebrity autographs. True False None The following documents should be in your glove box: Owner's card Proof of insurance card Local permits, if needed All of the above None Which of the following should a run sheet include? Passenger's pickup and drop-off location Purpose of the passenger's trip Passenger's name, address and phone number Time and date of trip Payment instructions All of the Above A, B and C only None Name the one thing that should never be allowed in the car when handling a prom party. Alcohol Party balloons Knives Soft drinks which may spill None The best policy on speaking to clients is to speak: To ask for directions When spoken to At every opportunity About sports None Click Submit Quiz below to submit your answers! Time's upTime is Up!