Chauffeur Knowledge Test

Welcome to the Knowledge Test!

This exam consists of 20 multiple choice questions.

You must answer 70% of the questions correctly in order to pass the exam.

Once you click the "Next Page" button below, you will have 25 minutes to complete the exam.

Please double check that your phone number, e-mail, and company name have been input correctly.

These items will be matched with your results after the test has been taken.

You must answer all multiple choice questions before submitting your exam.

If you do not know the answer to a particular question, make an educated guess and move onto the next question.

Avoid leaving the question blank by not selecting an answer.

Once you have set aside 25 uninterrupted minutes to complete the exam, click to the next page to get started.

Name

Business

Phone

You are handling a celebrity client and are waiting for her after a performance. You should ...

Be in touch with the celebrity's security and the local police if necessary

Notify your office immediately

Look the other way

All of the above

None

When arriving to pick up a client, a chauffeur should:

Call client on the phone

Approach the door of residence, the reception of an office, or the desk of a hotel to ask for the client

Wait for the client to show up at the vehicle

Honk horn

None

It is acceptable to smoke in front of clients, if they don't mind.

True

False

None

If there is no time to plan trip route, the best thing to do is ask the client to direct the driving route.

True

False

None

When opening the rear door of a limousine or a sedan for a passenger, the chauffeur should stand so he/she is on one side of the passenger, and the door is on the other, to give the passenger support if necessary.

True

False

None

A client's gratuity history may affect the level of service provided on subsequent trips.

True

False

None

A chauffeur should use ___________ sparingly, so the client won't be offended.

Cologne or Perfume

Hand Cleaner

Shoe Polish

Starch

Mouthwash

None

It is NOT acceptable to ask a VIP client or celebrity for a photo or autograph during the run.

True

False

None

It's OK to drop your professional veneer and just be yourself with your regular clients.

True

False

None

Why is it important to develop client profiles?

To enable chauffeurs to meet client preferences

To record expenses for end-of-year tax credits

To help company develop a better marketing plan

To catch bad checks

None

Select which of these items are considered proper chauffeur attire:

Plain black tie

A clean white shirt

Polished, conservative shoes

All of the above

None of the above are required

None

Which of the following requirements DOES NOT apply to a limousine?

Holds a valid Washington State Driver's License

Has successfully completed an approved training course

Knows location of three largest airports in the State of Washington

Has submitted a medical certificate certifying fitness as a chauffeur.

Must be 21 years or older.

Has completed a background check.

None

The following documents should be in your glove box:

Owner's card

Proof of insurance card

Local permits, if needed

All of the above

None

When a client asks about your company, you should ...

Ask for their business card and tell them someone will call

None of the above

Refer them to the home office

Tell them about your company's basic services, and then give them a business card for further information

None

You notice that your passengers are engaged in illegal activity in the backseat. You should ...

Notify your office immediately

Insist that the passengers leave the car immediately

Look the other way

None of the above

None

Which of these items should be a part of your driving strategy?

a)   Make eye contact with other drivers and pedestrians.
b)   Keep your eyes moving
c)   Avoid talking and driving!

None of the above

All of the above

None

Clients expect a chauffeur to be dressed as a business traveler.

True

False

None

Black is the best color suit for proper chauffeur attire.

True

False

None

What is the most profitable type of work for most limousine companies?

Funeral work

Airport runs

As-directed charters

Hotel work

None

Which series best describes the proper attire for a professional chauffeur?

Black suit, crisp white shirt, dark tie, shined black shoes

Dark business suit, conservative tie, pastel color shirt, shined shoes match shirt, black driving gloves

Dark business suit, vest, conservative tie, shined shoes

Sport coat, light-colored shirt, conservative tie, shined shoes of any color

None

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425.271.8065

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