A chauffeur should use ___________ sparingly, so the client won't be offended.

When a problem or mistake occurs ...

Clients expect a chauffeur to be dressed as a business traveler.

Which is most important to clients?

Limousine vehicles in the State of Washington:

Documenting every aspect of service delivered to each client allows a company to better serve that client.

Which of these statements are true?

a)    The toughest trips may result in the biggest tips
b)     Most clients will add a cash tip to every trip
c)    Most chauffeurs are very truthful about their tips
d)    Clients are always aware of the appropriate amount to tip

You notice that your passengers are engaged in illegal activity in the backseat. You should ...

It is NOT acceptable to ask a VIP client or celebrity for a photo or autograph during the run.

When opening the rear door of a limousine or a sedan for a passenger, the chauffeur should stand so he/she is on one side of the passenger, and the door is on the other, to give the passenger support if necessary.

Radio codes should be used in communicating with your dispatcher because:

It is a good idea to keep a "guestbook" for celebrity autographs.

Trips should be mapped out:

Black is the best color suit for proper chauffeur attire.

You are handling a celebrity client and are waiting for her after a performance. You should ...

The best policy on speaking to clients is to speak:

It is proper to wear as much jewelry as you feel comfortable with as long as it looks good.

You should ....

a)    Maintain the same speed as other vehicles on the road, even if everyone is speeding by 10-20 mph
b)    Drive at or as close as possible to the speed limit
c)    Go slow when you are driving a stretch limousine

It is acceptable to smoke in front of clients, if they don't mind.

Name the one thing that should never be allowed in the car when handling a prom party.