Chauffeur Knowledge Test

Welcome to the Knowledge Test!

This exam consists of 20 multiple choice questions.

You must answer 70% of the questions correctly in order to pass the exam.

Once you click the "Next Page" button below, you will have 25 minutes to complete the exam.

Please double check that your phone number, e-mail, and company name have been input correctly.

These items will be matched with your results after the test has been taken.

You must answer all multiple choice questions before submitting your exam.

If you do not know the answer to a particular question, make an educated guess and move onto the next question.

Avoid leaving the question blank by not selecting an answer.

Once you have set aside 25 uninterrupted minutes to complete the exam, click to the next page to get started.

Name

Business

Phone

Radio codes should be used in communicating with your dispatcher because:

Less mistakes are made with code systems

Excessive conversation in front of clients is unprofessional

It is quicker way to communicate

All of the above

None of the above; chauffeur should explain everything in detail.

None

Every chauffeur should have at least one clean suit and two clean shirts ready to wear at all times.

True

False

None

Which of the following should a run sheet include?

Passenger's pickup and drop-off location

Purpose of the passenger's trip

Passenger's name, address and phone number

Time and date of trip

Payment instructions

All of the Above

A, B and C only

None

Why is it important to develop client profiles?

To enable chauffeurs to meet client preferences

To record expenses for end-of-year tax credits

To help company develop a better marketing plan

To catch bad checks

None

Black is the best color suit for proper chauffeur attire.

True

False

None

It is OK to take a check for payment without approval from the office, as long as you know the client.

True

False

None

When transporting kids (example: prom bookings), it is better to use first names so they feel more at ease.

True

False

None

It's OK to occasionally solicit business at the airport from arriving passengers, especially on slow days.

True

False

None

When a problem or mistake occurs ...

Keep it to yourself

Tell your supervisor as soon as possible

Tell your fellow chauffeurs

None

If a client starts to use illegal substances in your vehicle, you should:

a)   Ignore the situation and mind your own business.
b)   Tell them nothing illegal can take place and stop the vehicle.
c)   Tell them if they continue, you will have to drop them off at home or the final point.

All of the above

Both "b" and "c"

None

Which of the following statements are true?

It is okay to mention clients' names to other clients or fellow chauffeurs if they ask

It is okay to mention clients' names to others if you have permission to do so

A company's client list is public information

Client identity and information is to be kept in strictest confidence

None

Which series best describes the proper attire for a professional chauffeur?

Black suit, crisp white shirt, dark tie, shined black shoes

Dark business suit, conservative tie, pastel color shirt, shined shoes match shirt, black driving gloves

Dark business suit, vest, conservative tie, shined shoes

Sport coat, light-colored shirt, conservative tie, shined shoes of any color

None

Which is most important to clients?

The vehicle does not matter

A well maintained, spotlessly clean car

A new car with all the latest passenger amenities

None

When arriving to pick up a client, a chauffeur should:

Call client on the phone

Approach the door of residence, the reception of an office, or the desk of a hotel to ask for the client

Wait for the client to show up at the vehicle

Honk horn

None

If you allow a minor to drink alcoholic beverages, you can be held legally accountable.

True

False

None

A client directs you to drive a particular route which you already know is less efficient than the one planned. What do you do?

Explain the more efficient route so the client will know why you made that choice.

Drive the route the client prefers.

Explain to the client that you are required to drive the planned route.

Call your dispatcher to determine the best choice

None

The biggest difference between a ride in a taxicab and a ride in a chauffeured vehicle is:

The vehicle rides more smoothly

The price is higher in a chauffeured vehicle

The service is delivered by a professional chauffeur

None of the above

None

When a client is exiting the vehicle, the chauffeur should offer the passenger ...

His/her forearm to grasp

A hand

Moral support but no touching

None of the above

None

Which of these items should be a part of your driving strategy?

a)   Make eye contact with other drivers and pedestrians.
b)   Keep your eyes moving
c)   Avoid talking and driving!

None of the above

All of the above

None

When driving limousines, be careful because:

a)   They require a larger turning radius.
b)    They don't accelerate very fast due to their weight and size.
c)    They can't corner safely and comfortably at speeds over 10 mph.
d)   They require more time and distance to stop due to increased weight.

All of the above

"a" and "d" only

None

Click Submit Quiz below to submit your answers!

Time's up

Time is Up!

Contact Us

425.271.8065

Contact Us

425.271.8065

Welcome to the Knowledge Test!

Subscribe To Our Newsletter

You have Successfully Subscribed!